All of our products are seal-wrapped & carefully packed for each delivery. Unfortunately, any damages that occur during the shipping is beyond our control.
But no worries, we love our customers so much that we put you first in our replacement policy.
Attention : Damaged items that apply to this policy are only items that are badly damaged to the extent that it is not possible or safe to be used for the first time. No replacement for #emergencybeautykit box or outer packaging.
However, returns/exchanges must be done within 14 working days starting from the day the goods are delivered to you. If there is no response after 14 days after receiving your parcel, we are no longer able to accommodate any requests as the condition of the parcel and products after that is beyond our control.
I received my items badly damaged, how can I get a replacement?
1. Send a picture of the damaged items via email for replacement request within 14 days of receiving the items.
2. Carefully pack the items and send it back to our HQ within 3 days.
3. We will pass the damaged products to our courier partner for further investigation.
4. After approval, we will notify you for shipping charges (RM10 WM / RM15 EM).
5. After receiving the shipping payment, we will ship your item straight away!