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Replacement Policy.

All of our products are seal-wrapped & carefully packed for each delivery. Unfortunately, any damages that occur during the shipping is beyond our control.

But no worries, we love our customers so much that we put you first in our replacement policy.

Attention : Damaged items that apply to this policy are only items that are badly damaged to the extent that it is not possible or safe to be used for the first time. No replacement for #emergencybeautykit box or outer packaging.


I received my items badly damaged, how can I get a replacement?

1. Send a picture of the damaged items via email for replacement request within 24 hours of receiving the items.

2. Carefully pack the items and send it back to our HQ within 3 days.

3. We will pass the damaged products to our courier partner for further investigation.

4. After approval, we will notify you for shipping charges (RM10 WM / RM15 EM).

5. After receiving the shipping payment, we will ship your item straight away!